Brocade Encryption Switch Hardware Reference Manual (Suppo Manuel d'utilisateur télécharger pdf (Page 12)

xii Brocade Encryption Switch Hardware Reference Manual

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Getting technical help

Contact your switch supplier for hardware, firmware, and software support, including product

repairs and part ordering. To expedite your call, have the following information available:

1. General information

• Switch model

• Switch operating system version

• Error numbers and messages received

• supportSave command output

• Detailed description of the problem and specific questions

• Description of any troubleshooting steps already performed and results

• Serial console and telnet session logs

• syslog message logs

2. Switch serial number

The switch serial number and corresponding bar code are provided on the serial number label,

as shown here:

The Brocade Encryption Switch has a pull-out tab on the left, port side of the switch. The tab

has the serial number, MAC address, and WWN of the switch. You can use this tab to record

additional network information.

Document feedback

Because quality is our first concern at Brocade, we have made every effort to ensure the accuracy

and completeness of this document. However, if you find an error or an omission, or you think that

a topic needs further development, we want to hear from you. Forward your feedback to:

documentation@brocade.com

Provide the title and version number and as much detail as possible about your comment,

including the topic heading and page number and your suggestions for improvement.

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Brocade Encryption Switch Hardware Reference Manual (Suppo Manuel d'utilisateur Page 12